FAQs

How long will it take for my order to arrive?

Please see our Packaging, Delivery & Returns page for timings, but we recommend allowing five working days for delivery in the UK.

How long will it take to resize my engagement ring?

We recommend allowing five working days, plus an addition five working days for delivery.

Is it better to get an engagement ring resized before or after the proposal?

Your vision of the perfect engagement probably pictures you slipping the ring on to her finger and it fitting perfectly, but we advise leaving the resizing until after the proposal. Resizing a ring more than once weakens the precious metal it is made from so we do not recommend it. To ensure the perfect fit, we suggest proposing with the ring unaltered and getting it resized afterwards. That way you can get her ring size measured at a jeweller and know the ring will fit like a glove. 

How do I find out her ring size?

This is the number one question we are asked by our customers, and there is no magic answer. However, we have some tried and tested methods that will help narrow it down, with a little help from you. Find out more here.

Can I return a ring if I’ve changed my mind?

If you haven't requested that the ring be resized, we are happy for you to return unwanted rings during the cooling off period of 14 days of receipt. If the ring has been resized then we’re sorry but it cannot be returned because it has already been customised for you.

What if my partner doesn’t like the ring?

As above, if she doesn’t like the ring then you are welcome to return it within the 14-day cooling off period, as long as it hasn’t already been resized by us.

How do I return a ring?

Please see our Packaging, Delivery & Returns page for instructions on how to return a ring.

How can I be sure that the ring setting isn’t worn?

A ring setting is designed to hold a diamond or gemstone in place. The classic ring setting is a prong setting, which features small claws that hug the stone tightly. Other ring settings commonly seen in antique and vintage engagement rings include the cluster setting, halo setting, three-stone setting, split-shank setting and bezel setting. Settings do get worn over time, especially if a ring has had heavy use, but we get a professional to check every ring before we list it for sale and, where necessary, repair settings, to ensure the quality of our products. You won’t find worn ring settings on The Vintage Ring Company website that will compromise its use, but you might find small signs of wear, for example to decorative flourishes such as filigree detailing and etching.

How long is my ring going to last?

Engagement rings are the most prone to damage because they are worn every day. For that reason, we recommend getting yours checked every six months by a jeweller for worn or damaged prongs and other signs of wear. It only takes one damaged prong – from a knock or just general wear and tear – to loosen the setting of a diamond or gemstone, but if you inspect yours every month or so, and get it checked every six months, accidental damage can usually be easily be repaired by a jeweller. If you follow these simple rules, you should be able to get many years of wear out of your ring.  

Will my vintage ring be covered by my house insurance?

Your vintage ring will usually be covered by your home insurance, but we recommend giving your policy holder a call to check. Always keep the receipt for your ring in a safe place.

What type of wedding ring will match my vintage engagement ring?

Because each vintage engagement ring on The Vintage Ring Company website is unique, there is unfortunately no simple answer to this question. It depends on the shape and size of the ring. Many modern-day engagement rings are often accompanied by a wedding band that matches, but that is not the case with vintage engagement rings. We recommend approaching a jeweller to get a bespoke wedding ring made for you. Bespoke rings don’t have to be expensive, particularly if you are looking for a simple gold band to accompany your vintage ring. Please contact us if you would like a quote for a bespoke wedding ring. Our founder Arabel Lebrusan specialises in ethical jewellery and can make you a wedding ring from Fairtrade or recycled gold or platinum.

What does pre-owned mean?

All of our engagement rings are pre-owned, whether it is an antique piece or a vintage style ring. This means that someone has owned it before. Pre-owned is not only budget friendly but eco-friendly too. Discover all the benefits of buying a pre-owned engagement ring here.

What is the difference between 18 carat and 9 carat gold?

The purity of gold is measured in carats, with 9 carat gold being much more affordable than 18 carat. But why is that? Well, simply put, 9 carat gold is less pure than 18 carat. It contains 37.5% pure gold – the rest is made up of other metals, which are mixed with the gold using a process called alloying – and is a light gold colour. 18 carat gold contains 75% pure gold and 25% other metals, most commonly silver or copper. 18 carat gold contains twice the amount of pure gold as 9 carat and as such it is generally 50% more expensive.

Do you have a shop where I can try on the rings?

Unfortunately we don’t have a bricks-and-mortar store. Remember it is very easy to return items during the 14-day cooling off period, after which you will receive a full refund. 

I can't find the answer to my question, what should I do next?

Please send us an email at help@thevintageringco.com, or give us a call on 07946 942350. Usually one of the team will be there answer your call, but if we are in a meeting or it is out of working hours (9am-5pm, Monday-Friday), we endeavour to respond to enquiries within 24 hours.