Refund policy

RETURNS

We request that all items are returned within the cooling off period (14 days after delivery), in the same condition as they were received, accompanied by the original packaging/Certificate of Authenticity.

To return an item, simply email help@thevintageringco.com and request a RAN (Return Authorisation Number), and follow the steps below. This return policy does not affect your statutory rights.

Refunds from within the UK are free of charge. If you want to return a package, please email us with your proof of postage cost and we will issue a payment for you for that amount. EU and international refunds and exchanges are non-refundable. The postage will be at the cost of the customer.

Purchases must be returned exactly how they arrived. Please ensure that items are returned in their original packaging, with proof of purchase, Certificate of Authenticity and a clearly written RAN number provided by The Vintage Ring Company.

Please note that we do not issue refunds for engagement rings that have already been resized. However, if the item is found to be faulty, The Vintage Ring Company reserves the right to repair the item for you or issue a refund.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.