Lois Antique Art Deco Diamond Cluster Engagement Ring

We enclose a third party Certificate of Authenticity with every engagement ring.

We want you to be happy with your purchase and to know that what you're buying is the real thing, which is why we created our Certificate of Authenticity, which is unique to The Vintage Ring Company. It is our guarantee to you that any ring you see on our website has been professionally assessed and is exactly as described.

Signed and stamped by The Goldsmiths' Company, it will tell you everything you need to know about your ring, from the type of precious metal used to the size and quality of the gemstones. It will also specify the era in which the ring was made and even the year if it has been hallmarked as such.  

They are also a lovely keepsake of your engagement that you can present to her - once you've popped the question, of course!  

Packaging

Your ring will arrive elegantly packaged in a white box, branded on the top with a vintage-style wax seal, ready for you to propose. It will be accompanied by your Certificate of Authenticity, presented in a luxury white envelope.

Delivery

If you are not having your ring resized before you propose (find out why we recommend doing this afterwards here), your order will be dispatched as soon as your payment has been approved. Your delivery will require a signature upon arrival. 

Kindly note: any duties and taxes incurred at the point of entry into a destination country are the sole responsibility of the customer.

Additional delivery information

To ensure our rings arrive safe and sound, all parcels must be signed for. Please ensure that your delivery address is somewhere you or someone close to you will be available to sign and pick up the package (i.e. home or work). If you are not present at the time of delivery, the courier will leave a note with details explaining how you can reschedule to pick up your parcel.

Delivery time will vary depending on whether you are having a ring resized and clearance of payment, and if your order is placed on the weekend or during UK holidays, delivery time will take slightly longer.

Returns

We request that all items are returned within the cooling off period (14 days after delivery), in the same condition as they were received, accompanied by the original packaging/Certificate of Authenticity.

To return an item, simply email help@thevintageringco.com and request a RAN (Return Authorisation Number), and follow the steps below. This return policy does not affect your statutory rights.

Refunds from within the UK are free of charge. If you want to return a package, please email us with your proof of postage cost and we will issue a payment for you for that amount. EU and international refunds and exchanges are non-refundable. The postage will be at the cost of the customer.

Purchases must be returned exactly how they arrived. Please ensure that items are returned in their original packaging, with proof of purchase, Certificate of Authenticity and a clearly written RAN number provided by The Vintage Ring Company.

Please note that we do not issue refunds for engagement rings that have already been resized. However, if the item is found to be faulty, The Vintage Ring Company reserves the right to repair the item for you or issue a refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.