Packaging, Delivery & Returns
Packaging
Your ring will arrive elegantly packaged in a white box, branded on the top with a vintage-style wax seal, ready for you to propose. It will be accompanied by your Certificate of Authenticity, presented in a luxury white envelope.
Delivery
If you are not having your ring resized before you propose (find out why we recommend doing this afterwards here), your order will be dispatched as soon as your payment has been approved. Your delivery will require a signature upon arrival.
Kindly note: any duties and taxes incurred at the point of entry into a destination country are the sole responsibility of the customer.
Where to? |
Cost |
Service |
When will my item arrive? |
UK Insured Next Day |
FREE within the UK |
Royal Mail Special Delivery TM |
1-3 working days |
EU Delivery |
£15 |
Royal Mail International Tracked and Signed TM |
5-10 working days |
EU Express Delivery |
£50 |
FedEx® |
1-3 working days |
International Insured Delivery |
£25 |
Royal Mail International Tracked and Signed TM |
Approx 7-10 working days |
International Express Insured Delivery |
£60 |
FedEx® |
Approx 2-3 working days |
Additional delivery information
To ensure our rings arrive safe and sound, all parcels must be signed for. Please ensure that your delivery address is somewhere you or someone close to you will be available to sign and pick up the package (i.e. home or work). If you are not present at the time of delivery, the courier will leave a note with details explaining how you can reschedule to pick up your parcel.
Delivery time will vary depending on whether you are having a ring resized and clearance of payment, and if your order is placed on the weekend or during UK holidays, delivery time will take slightly longer.
Returns
We request that all items are returned within the cooling off period (14 days after delivery), in the same condition as they were received, accompanied by the original packaging/Certificate of Authenticity.
To return an item, simply email help@thevintageringco.com and request a RAN (Return Authorisation Number), and follow the steps below. This return policy does not affect your statutory rights.
Refunds from within the UK are free of charge. If you want to return a package, please email us with your proof of postage cost and we will issue a payment for you for that amount. EU and international refunds and exchanges are non-refundable. The postage will be at the cost of the customer.
Purchases must be returned exactly how they arrived. Please ensure that items are returned in their original packaging, with proof of purchase, Certificate of Authenticity and a clearly written RAN number provided by The Vintage Ring Company.
Please note that we do not issue refunds for engagement rings that have already been resized. However, if the item is found to be faulty, The Vintage Ring Company reserves the right to repair the item for you or issue a refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.